Frequently Asked Questions

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  1. Do I need any special software or hardware to enable access?
  2. What type of browser do I need?
  3. Are some browsers safer than others?
  4. Who can I call if I have problems accessing the Internet?

Do I need any special software or hardware to enable access?

To access the Internet Banking service, we recommend that you have:

  • A PC with a Pentium processor.
  • Windows® 95, Windows® 98, Windows® 2000 or NT operating system
  • 16MB RAM.
  • Web browser software
  • A modem to connect to the Internet
  • A connection to an Internet Service Provider (ISP)

Please note: Whilst we believe Macintosh users with a PowerPC operating system 7.5.3 or higher and recent version browser can utilise the service Elders Rural Bank gives no undertaking that the Macintosh platform is supported.

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What type of browser do I need?

For optimal performance, users should install Internet Explorer version 4 and above, Netscape Communicator version 4.5 and above, Netscape Navigator version 4 and above. The latest browser versions are available from the Internet via the links below.

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Are some browsers safer than others?

As we place a high emphasis on security you will need to be using one of the latest browsers that supports 128-bit key encryption (listed above) to access Internet Banking. The latest browsers are capable of supporting 128 bit encryption, and will "step-up" to this stronger level of encryption when connecting to a site such as Internet Banking.

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Who can I call if I have problems accessing the Internet?

Please contact your Internet Service Provider or company Systems Administrator.

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