Frequently Asked Questions

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  1. I get a message saying that the Certificate has expired or is not yet valid. What should I do?
  2. I am having trouble accessing the service for the first time. What should I do?

I get a message saying that the Certificate has expired or is not yet valid. What should I do?

Elders Rural Bank uses Digital Certificates to ensure the security of data transmitted between your PC and the Bank, and to alidate our Identity to you. When a Certificate is issued it is ONLY issued to Elders Rural Bank for a 12 month period. When you access the Internet Banking your browser checks the validity of the Certificate.

One of the checks performed is to verify the Certificate has a valid date, by comparing the Expiration Date of the Certificate to your PC's Date. If for some reason your PC's Date is incorrect, the Browser may determine that the Certificate has Expired or is not yet Valid, and will therefore display an error message.

In this situation, the Certificate is in fact VALID and all you have to do to prevent the error message from being displayed, is to imply change your PCs Date to the correct Date. If your PC's Date is already correct you should contact us for further advice.

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I am having trouble accessing the service for the first time. What should I do?

If you are having trouble accessing the service, please click on one of the appropriate links below:

Macintosh Users
PC Users

(To find out the version of browser, click on the 'Help' Menu, and then 'About Internet Explorer/Netscape')

Hopefully, these steps will enable you to access the service.

Should the above suggestions still not enable you to access the Bendigo Bank website it may be that you need to update SE2 (Service Pack 2) which is specific to Windows 98. This can be completed by visiting the following location and downloading from here: http://windowsupdate.microsoft.com.

If after having looked at our possible troubleshooting assistance you are still not able to gain access, we believe the difficulties you encounter could be attributable to one of many possibilities which may not be related to our site entry. There is a site www.browsertune.com which may be of assistance to you in identifying where your problem in not gaining access may lie; alternatively, you may need to seek outside assistance (ISP or other source) in determining if there are PC settings/browser issues which may need some altering.

If you continue to have problems, please contact Bendigo OnCall on 1300 366 666.

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Netscape 7 for Macintosh

Clear Cache
  • Click on the 'Edit' menu and select 'Preferences'
  • From the 'Advanced' menu, select 'Cache'
  • Click on 'Clear disk cache now'
  • When 'This will remove all the files currently in your disk cache. Continue?' message appears, click on 'OK'
  • Click on the 'View' menu and select 'Reload'.
Check Proxies
  • Click on the 'Edit' menu and select 'Preferences'
  • From the 'Advanced' menu select 'Proxies'
  • 'Direct connection to the Internet' should be selected, unless instructed otherwise by your Internet Service Provider or Network Administrator
  • Click on 'OK'.
Check Security
  • Click on the 'Edit' menu and select 'Preferences'
  • Select 'Privacy & Security'
  • Select 'SSL'
  • 'Enable SSL (Secure Socket Layers) version 2' should be selected
  • 'Enable SSL (Secure Socket Layers) version 3' should be selected
  • Click on 'OK'.
Enable JavaScript
  • Click on the 'Edit' menu and select 'Preferences'
  • Select the 'Advanced' menu
  • Select 'Scripts & Plugins'
  • 'Enable JavaScript for Navigator' should be ticked
  • 'OK'
  • Click on the 'View' menu and select 'Reload'.
Security Certificate has been Signed by an Unauthorised user
  • Check browser version.
404 Error
  • Check browser version.
Loading, Loading, Loading, Loading
  • Check JavaScript Enabled.

Now, proceed to attempt to logon to our site.

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Internet Explorer 5 for Macintosh

Access and Password Automatically Generates Following 1st Number Input
  • Click on the 'Edit/Explorer' menu and select 'Preferences'
  • From the 'Network' menu, select 'Site Passwords'
  • Click the 'Delete' button
  • Click on 'OK'.
Clear Cache
  • Click on the 'Edit/Explorer' menu and select 'Preferences'
  • From the 'Web Browser' menu, select 'Advanced'
  • Click the 'Empty Now'
  • Click on 'OK'
  • Click on the 'View' menu and select 'Refresh'.
Check Proxies
  • Click on the 'Edit/Explorer' menu and select 'Preferences'
  • From the 'Network' menu select 'Proxies'
  • In 'Use Proxy Servers', boxes should be left unticked unless instructed otherwise by your Internet Service Provider or Network Administrator
  • Click on 'OK'.
Check Security
  • Click on the 'Edit/Explorer' menu and select 'Preferences'
  • From the 'Web Browser' menu, select 'Security Zones'
  • 'Medium (more secure)' should be selected
  • Click on 'OK'.
Enable JavaScript
  • Click on the 'Edit/Explorer' menu and select 'Preferences'
  • From the 'Web Browser' menu, select 'Web Content'
  • In 'Active Content' tick 'Enable Scripting'
  • Click on 'OK'.
Security Certificate has been Signed by an Unauthorised user
  • Check browser version.
404 Error
  • Check browser version.
Loading, Loading, Loading, Loading
  • Check JavaScript Enabled.

Now, proceed to attempt to logon to our site.

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Netscape 7 for PC

Clear Cache
  • Click on the 'Edit' menu and select 'Preferences'
  • From the Advanced menu, select 'Cache'
  • Click on 'Clear disk cache'
  • When 'This will remove all the files currently in your disk cache. Continue?' message appears, click on 'OK'
  • Click on the 'View' menu and select 'Reload'.
Check Proxies
  • Click on the 'Edit' menu and select 'Preferences'
  • From the 'Advanced' menu select 'Proxies'
  • 'Direct connection to the Internet' should be selected unless instructed otherwise by your Internet Service Provider or Network Administrator
  • Click on 'OK'.
Check Security
  • Click on the 'Edit' menu and select 'Preferences'
  • Select 'Privacy & Security'
  • Select 'SSL'
  • 'Enable SSL (Secure sockets layer) V2' should be selected
  • 'Enable SSL (Secure sockets layer) V3' should be selected
  • OK.
Enable JavaScript
  • Click on the 'Edit' menu and select 'Preferences'
  • Select the 'Advanced' menu
  • Select 'Scripts & Plug-ins'
  • Tick 'Enable JavaScript for Navigator'
  • 'OK'.
Security Certificate has been Signed by an Unauthorised user
  • Check browser version.
404 Error
  • Check browser version.
Loading, Loading, Loading, Loading
  • Check JavaScript Enabled.

Now, proceed to attempt to logon to our site.

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Internet Explorer 5.5 & 6.x for PC

Access and Password Automatically Generates Following 1st Number Input
  • Click on the 'Tools' menu and select 'Internet Options'
  • Select the 'Content' tab
  • Under the 'Personal Information' section click on 'Auto Complete'.
  • Under the 'Use AutoComplete for' section, 'User names and passwords on forms' should not be selected.
Clear Cache
  • Click on the 'Tools' menu and select 'Internet Options'
  • Select the 'General' tab
  • Under the 'Temporary Internet Files' section, click on 'Delete Files'
  • When 'Delete all files in the Temporary Internet File folder?' message appears, click on 'OK'
  • Click on 'OK'
  • Click on the 'View' menu and select 'Refresh'.
Check Proxies
  • Click on the 'Tools' menu and select 'Internet Options'
  • Click on the 'Connections' tab
  • Under the 'Dial-up settings' section, 'Never dial a connection' should be selected
  • Click on 'OK'.
Check Security
  • Click on the 'Tools' menu and select 'Internet Options'
  • Click on the 'Security' tab
  • Under the 'Local Intranet Zone' section, 'Medium (more secure)' should be selected
  • Click on 'OK'.
Then
  • Click on the 'Tools' menu and select 'Internet Options'
  • Click on the 'Advanced' tab
  • From the 'Security' menu, 'SSL 3.0' and 'SSL 2.0' should be selected.
Enable JavaScript
  • Click on the 'Tools' menu and select 'Internet Options'
  • Click on the 'Security' tab then select 'Custom'
  • In 'Settings', scroll down to 'Active Scripting'
  • Select 'Enable'
  • Click on 'OK' then 'OK' again.
Security Certificate has been Signed by an Unauthorised user
  • Check browser version.
404 Error
  • Check browser version.
Loading, Loading, Loading, Loading
  • Check JavaScript Enabled.

Now, proceed to attempt to logon to our site.

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Internet Explorer 7.x for PC

Access and Password Automatically Generates Following 1st Number Input
  • Click on the 'Tools' menu and select 'Internet Options'
  • Select the 'Content' tab
  • Under the 'Personal Information' section click on 'Auto Complete'.
  • Under the 'Use AutoComplete for' section, 'User names and passwords on forms' should not be selected.
Clear Cache
  • Click on the 'Tools' menu and select 'Internet Options'
  • Select the 'General' tab
  • Under the 'Browsing History' section, click on 'Delete Files'
  • Click on 'Delete Files' button from 'Temporary Internet Files', click on 'Yes' in 'Delete Files' pop-up
  • Click on 'OK'
  • Click on the 'View' menu and select 'Refresh' (or Ctrl-F5).
Check Proxies
  • Click on the 'Tools' menu and select 'Internet Options'
  • Click on the 'Connections' tab
  • Under the 'Dial-up settings' section, 'Never dial a connection' should be selected
  • Click on 'OK'.
Check Security
  • Click on the 'Tools' menu and select 'Internet Options'
  • Click on the 'Security' tab
  • Under the 'Local Intranet Zone' section, 'Medium (more secure)' should be selected
  • Click on 'OK'.
Then
  • Click on the 'Tools' menu and select 'Internet Options'
  • Click on the 'Advanced' tab
  • From the 'Security' menu, 'SSL 3.0' and 'SSL 2.0' should be selected.
Enable JavaScript
  • Click on the 'Tools' menu and select 'Internet Options'
  • Click on the 'Security' tab then select 'Custom'
  • In 'Settings', scroll down to 'Active Scripting'
  • Select 'Enable'
  • Click on 'OK' then 'OK' again.
Security Certificate has been Signed by an Unauthorised user
  • Check browser version.
404 Error
  • Check browser version.
Loading, Loading, Loading, Loading
  • Check JavaScript Enabled.

Now, proceed to attempt to logon to our site.

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