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What's New?
Since the launch of our Internet Banking service, customers have enjoyed the convenience of banking at any time and place that suits them - from any Internet connected computer in the world.
Quick link to order or activate a token
We have now made it easier to navigate to the Security Token order and activation screens.
On the Account Balances screen, near the Print and Help hyperlinks, a new Hyperlink will appear which will direct you to either the Token Order or Token Activation screens in a single click.
If the hyperlink is not appearing on your Account Balances screen, simply call Internet and Phone Banking Support on 1300 651 839.
Shared Payees
For your convenience you can now share your Payees with other common signatories on your accounts who have access to Internet Banking.
For New Payees you will have the option to select if you want to share the payee as you create it. You can select this option by simply checking the corresponding radio button and then identifying the common signatories with whom you want to share the payee.
For Existing Payees you can choose the Modify option to update the payee information to allow it to be shared with other common signatories.
Improve Account History printing
Sick of wasting paper when printing your Account History information?
We have improved our Account History printing by ensuring that if you have multiple pages of transactions displayed and you want to print the information using the printer friendly link, all pages will be automatically included in the print selection.
New Account History time frames
Selecting 30 days not giving you the information you want?
We have improved our Account History options by removing the 30 days, and more than 30 days options. The new options are:
- All days in this month;
- All days last month;
- All Available history.
This provides you with greater flexibility when choosing the period of information, in which you are interested.
After selecting the Print link you will also have the opportunity to sort the transactions by Most Recent First, or Oldest First. For you convenience this choice will be remembered for that account for the future.
Quicker BPAY payments
As many BPAY Billers issue accounts with a fixed Customer Reference Number (CRN) or account number, we have introduced an option that will allow you to make your payments even quicker.
Next time you go to make a payment to a BPAY Biller with a Fixed CRN, you will have the option to 'Skip' the Verification screen from then on, thus reducing the number of screens you need to go through to complete each payment to that Payee.
For those Payees where you have selected to skip the Verification screen, it will still be possible to return to the Verification screen at any time by selecting the Modify button on the Approval screen.
Request to cancel a cheque
For your convenience we have introduced an option which will allow you to Request to Cancel a Cheque online.
Select Customer Services and then Request to Cancel a Cheque and enter all required information.
This request will not cancel the cheque immediately because we must confirm that all the details provided are correct and the cheque has not already been presented.
Previous Upgrades
Security Tokens
To further protect your personal information during Internet Banking sessions, Elders Rural Bank has introduced the use of security tokens.
Security tokens are designed for use in conjunction with your Internet Banking access ID and PIN, providing you with a second level of authentication at log on. Security tokens look like a key ring with a digital number display. At the press of a button, they generate a six digit number called an authentication key. A different number is generated every 36 seconds.
Once you have purchased and suitably activated a security token, you cannot log on to Internet Banking without your access ID, PIN and the authentication key generated by the token. It is important that the token is activated immediately to maximise the protection it offers.
Security tokens reduce the risk of criminals accessing your Internet Banking, as they do not have the authentication key generated by the token.
For more information about security tokens, click here.
Instant Account History
From the Account Balances screen, simply click on the account name for an instant 14-day history. Account History also has new, rapid one or two-day options.
For a demonstration click here.
Available Funds At A Glance
All account drop-down lists will now show how much in available funds you have in each account. No more returning to Account Balance screen each time.
For a demonstration click here.
Transaction Download
We've simplified the Transaction Download function to use fewer screens.
For a demonstration click here.
Make Payment
Add new payees directly from the Make Payment screen. Choose whether to add them permanently to your Payee List.
Re-use deleted Bpay payees in the same manner as Pay Anyone payees.
Deadline for Pay Anyone transactions extended from 2.00pm to 3.30pm.
For a demonstration click here.
Weekly and Fortnightly Payment/Transfers
Schedule Transfers, Bpay and Pay Anyone transactions to recur weekly, fortnightly or monthly.
Set regular payments to end after a Specific Date or Number of Payments.
Schedule one-off transactions for up to 12 months ahead.
For a demonstration click here.
Name Your Own Accounts
Makes it easy to identify your accounts.
Improved Receipt Printing
Receipts are easier to print and contain more information to help you reconcile your statements.
Bulk Payments
Upload a file of Direct Credits (in ABA format). One Withdrawal transaction will cover the total value of the file (regardless of the number of items in the file). Processing will be authenticated by a Token (supplied to the Customer by the Bank) as an additional security measure due to the very high limits that this service will support. It is anticipated that while this facility will primarily be used by Customers to process payrolls, it will also be utilised to distribute general payments to creditors.
Note: this service is only available to customers with a Seasonal or Term Loan.
For a demonstration click here.
To find more information on accessing your accounts:
Click here to download our brochure
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